Can you get live support features for your site without understanding these issues? Sure... if you're willing to pay. There are companies out there that provide live support features for your website. The good news is that these companies don't require you to install any chat server software on your website. The bad news, of course, is that they aren't free. boldchat is a good example of this type of product.
For those who are willing to make a little more effort, though, live support can be implemented for free without writing your own solution from scratch, as long as your web hosting account allows PHP. Open source projects like Lace provide live chat features. Or you can use SupportMeLive, a simple live support program of my own.
SupportMeLive was originally written to answer the question "how do I fetch data from the server without loading a new page?" It has since blossomed into a useful tool in its own right.
Since SupportMeLive has grown into more than a working demo, it now has a web page of its own. So please visit the SupportMeLive home page for complete details on how to use SupportMeLive to add live technical support to your web site, for free.
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